Blog
Written for the people who actually run facility bookings.
Fee schedules, allocation policy, accessibility obligations and how to buy software in this category. One email a month if you want it, and no drip campaign attached to anything here.
If you want to read about a topic that is not here, send the question and we will write it.
Latest
Every post, newest first.
What ADA Title II actually means for your reservation portal
The rule is not about your website. It is about every page a resident has to get through to book a room, and most agencies have not looked at the second half of that path.
September 2, 2026 · 7 minute readSix booking systems is a reporting problem, not a software problem
Every one of your booking systems works. That is precisely why nobody has replaced them, and precisely why you cannot answer the question your council keeps asking.
August 19, 2026 · 6 minute readOperations and policyWriting a field allocation policy that survives a contested season
Allocation is the most political thing a recreation department does. The policies that hold up are the ones written before the argument, scored consistently, and published with the reasoning attached.
August 5, 2026 · 8 minute readProcurementTwelve questions to ask any booking vendor before you shortlist
Ask all of them, of every vendor, including us. The point is not our answers. It is that most of these cannot be answered well from a marketing site, which is exactly why they are useful.
July 22, 2026 · 7 minute readProcurementHow to buy municipal booking software without a cooperative contract
Cooperative purchasing vehicles are convenient and they are not the only route. If the best product for your portfolio does not hold one, there are three other paths, and one of them is usually open.
July 8, 2026 · 6 minute readProduct and platformIntroducing OptimoGov for North America
Twelve business areas, twenty-two years of local government deployments, no North American customers yet, and a deliberate decision to say all three out loud.
June 24, 2026 · 5 minute readAlso worth reading
The two guides, and the customer stories.
Longer form than a post, and the guides are the ones agencies actually forward to a colleague.
- ADA Title II readiness guide. What is in scope, the real dates, what to ask a vendor and how to document it. Read the guide
- RFP requirements template. A vendor-neutral requirements matrix you can adapt, written so it does not accidentally specify one product. Get the template
- Customer stories. Six councils, described without the booking volumes and facility counts we have chosen not to publish. Read them
Have a question we have not answered?
Send it. If it is a good one we will publish the answer, with your agency's name off it.