ADA Title II readiness
What is actually in scope for a reservation portal, the real compliance dates, the four questions to ask a vendor and how to document your position. Read the guide
Resources
Everything we publish, in one place.
Guides your team can act on, posts written for practitioners, customer stories without the numbers we have chosen not to publish, and the procurement material your purchasing officer will ask for.
Nothing here starts a sales sequence. The two guides ask for a work email so we can send them, and that is all.
Start here
Four things worth your time.
RFP requirements matrix
A vendor-neutral requirements template you can adapt, written to describe your policy rather than one product's feature list. Get the template
Procurement routes
Four routes to award, honestly assessed, including where each one is a bad idea. Written by a vendor with no cooperative contract. Open the kit
Customer stories
Six councils across four business area mixes, described qualitatively, including one running a council aerodrome. Read them
The blog
Fee schedules, allocation policy, accessibility and how to buy in this category. Read the blog
Support and service levels
How support actually works, what is contracted, and what counts as support rather than scoped work. See support
Latest from the blog
Recent posts from the blog.
Compliance and accessibility
What ADA Title II actually means for your reservation portal
The rule is not about your website. It is about every page a resident has to get through to book a room, and most agencies have not looked at the second half of that path.
September 2, 2026 · 7 minute readOperations and policySix booking systems is a reporting problem, not a software problem
Every one of your booking systems works. That is precisely why nobody has replaced them, and precisely why you cannot answer the question your council keeps asking.
August 19, 2026 · 6 minute readOperations and policyWriting a field allocation policy that survives a contested season
Allocation is the most political thing a recreation department does. The policies that hold up are the ones written before the argument, scored consistently, and published with the reasoning attached.
August 5, 2026 · 8 minute readAsk for the security pack.
One request returns everything your security questionnaire, your attorney and your purchasing officer need.