Facility and recreation management platform for local government
One platform to manage facility bookings, program registrations, memberships, payments and community services for municipalities across North America. Residents reserve and pay online at any hour. Your staff work one diary instead of six calendars and a spreadsheet.
Live in four to eight weeks. Every implementation in our 22-year history has gone live.
Trusted by municipalities and local government organizations to manage community facilities, public bookings and approvals
The situation
Parks runs a reservation package bought years ago. The library uses a room tool tied to the catalog. The clerk keeps chambers in Outlook. Fields are allocated in a spreadsheet each spring. Nobody can say how much revenue the city earned from its own buildings last quarter.
PDF applications by email, phone calls, walk-ins at three counters and a web form that lands in a shared inbox. Staff re-key the same request two or three times.
An application waits on an insurance certificate, a fee calculation or a supervisor on vacation. The applicant has no status to check, so they call.
Certificates of insurance expire mid-season without anyone noticing. Damage deposits are refunded from memory. Risk management hears about it after the incident.
Nobody can show a council member the utilization of a recreation center, the subsidy level by program tier, or what the fee schedule actually produced.
Who we serve
Every vendor in this market sells parks and recreation. OptimoGov was built for governments that also own a library, a city hall, a theater, a marina and a solid waste operation. See solutions by organization
Cities, towns, townships, villages and counties.
Fields, courts, shelters, pools and programs.
Halls, rooms, kitchens and event spaces.
Study rooms, meeting rooms and program spaces.
Complexes, arenas and seasonal allocations.
Community use under joint use agreements.
One platform, every space
Every vendor in this market sells parks and recreation. OptimoGov was built for governments that also own a library, a city hall, a theater and a fleet of meeting rooms. Choose a space.
Twelve business areas
Every business area is in the subscription. Turn one on when the department is ready, and adding it later carries no additional license fee. See the whole platform
Why OptimoGov
Purpose-built for municipal facility operations, permitting and public accountability, not adapted from a gym or club product.
Residents find, book and pay on your branded portal at any hour, on any device, built to WCAG 2.1 AA.
One diary, one customer record and one ledger across every department that rents out space.
Microsoft Azure hosting in the United States and Canada, ISO 27001, SOC 2 Type II and PCI DSS, with quarterly penetration testing.
Your adopted fee schedule, approval delegations and facility rules configured by your staff, not coded by ours.
Twenty-two years serving local government across four countries, and every implementation has gone live.
Facility use permitting
Taking a reservation is easy. Enforcing a fee schedule, a residency test, an insurance requirement and a deposit policy on every single booking is what consumes your staff. That is the part OptimoGov automates.
How a request moves
Resident applies on your portal, at any hour.
Insurance, eligibility and rate class checked automatically.
Routed to the right reviewers by your delegation.
Permit and terms issued and e-signed.
Diary updated, conflicts held, crew notified.
Deposit and balance collected to your ledger.
Two experiences, one system of record
Browse by location, capacity, amenities or date on your city's own branded portal, in your city's domain.
Real-time availability with the rate class they fall into and the conditions that apply, before they fill anything in.
Household account, e-signed waiver, certificate of insurance uploaded to the file. Answers carry forward to the next booking.
Card, ACH and e-check in the US. Interac and pre-authorized debit in Canada. Deposit held, balance due before the date.
Application status, outstanding requirements, invoices and the issued permit, all visible without calling the front desk. WCAG 2.1 AA throughout.
Day, week and month views across every facility, with conflicts flagged on entry.
Build a full league season in one pass, roll last season forward, adjust the exceptions.
The system applies the rate class, the discounts, the surcharges and the taxes.
Setup, equipment, custodial and security assignments generated from the booking.
Utilization, revenue by rate class, subsidy by program tier, permit cycle time, plus a Power BI feed.
Proven municipal experience
OptimoGov has served local governments across Australia, New Zealand, the United Kingdom and Ireland for 22 years, and is delivered in the United States and Canada with our regional partner Invorg / MuniLogic. Three outcomes from live deployments.
Five business areas consolidated onto one platform, with resident self-service rising month on month after go-live and staff hours redirected off booking administration.
Facilities across the municipality and its sports precinct managed from a single platform, with most precinct bookings confirmed instantly, in continuous operation since 2021.
Community facilities live first, integrated with the finance system, receipting and single sign-on, with further business areas following in later phases.
Why OptimoGov
We looked at how the leading recreation platforms in this market present themselves. The pattern is consistent. Here is where we chose to be different, and you can hold us to every line.
Integrations
That is the finance director's first question. OptimoGov ships an open REST API plus production integrations to the systems below.
Oracle
SAP
Sage
Xero
MYOB
Stripe
Visa
Mastercard
SalesforceOracleSAP
Esri ArcGISSee every integration, system by system
Shown: production integrations in use today. North American finance stacks such as Tyler, OpenGov, Springbrook, CentralSquare, BS&A and Caselle are scoped per deployment through the open API and middleware layer. Ask about a specific system on your demo.
Security, compliance and accessibility
United States or Canadian regions, selected at contract and never moved without your written instruction.
Certifications and reports available in the security pack, with what we do not hold stated just as plainly.
Encryption in transit and at rest, Azure Backup Vault, a documented recovery plan and quarterly penetration testing.
Keyboard operable, screen reader tested, with a conformance report your ADA coordinator can file.
Regulatory
The Department of Justice rule requires state and local government web content to meet WCAG 2.1 Level AA. A resident reservation and registration portal is squarely in scope. If your current vendor cannot produce a conformance report for the pages residents actually use, that exposure sits with your agency.
Compliance dateApril 26, 2027
Public entities serving a population of 50,000 or more. Most cities, counties and urban library systems.
Compliance dateApril 26, 2028
Public entities under 50,000, and every special district regardless of size. Independent park and recreation districts fall here.
What we provideDocumentation your legal team can file
An accessibility conformance report for the resident portal, our WCAG 2.1 AA statement and a named accessibility contact.
Implementation
Recreation agencies cannot go live in the middle of summer camp registration. We set the go-live date against your registration calendar and work backwards, using the timeboxed method behind 22 years of local government deployments and a 100% go-live record.
Facility inventory, adopted fee schedule, approval delegations and the go-live window that avoids your peak registration period.
Spaces, rules and pricing built. Customer records, permit history and finance codes migrated with a reconciliation you sign off.
Finance, single sign-on and payments connected in a test environment. Your staff walk every real scenario end to end in user journey walkthroughs, then role-based training on site.
Cutover with support in the room, then a named account contact, 24/7 support and an adoption review after go-live.
See the full implementation plan
Four weeks is typical for a single business area such as community centers or athletic fields. Eight weeks covers a multi-department rollout with finance integration and data migration from an incumbent system.
Local presence, proven platform
OptimoGov delivers the platform. Invorg and MuniLogic provide North American market presence, local engagement, implementation support and customer success, from offices in Philadelphia and London, Ontario. Your project manager, your trainer and your first call for support are in your time zone.
Questions from evaluation panels
If your panel needs an answer that is not here, send the question and we will publish the answer.
Not yet. OptimoGov has served local governments across Australia, New Zealand, the United Kingdom and Ireland for 22 years, and North America is a new market for us, delivered with our regional partner Invorg / MuniLogic from Philadelphia and London, Ontario. We would rather say that plainly than imply a reference base we do not have. We offer reference calls with comparable agencies overseas, first-cohort commercial terms, and a contract that puts implementation risk on us.
Microsoft Azure regions in the United States or Canada, selected at contract. Canadian agencies stay in Canadian regions, which matters for PIPEDA and Quebec Law 25. Encrypted in transit and at rest, backed up to Azure Backup Vault, with a documented disaster recovery plan.
Yes. Most agencies begin with community centers or athletic fields and add libraries, programs, chambers or ticketing later. Adding a business area does not restart your contract.
24/7 coverage on a toll-free North American line, plus email and ticketing, handed between our London, Brisbane, Sydney and Colombo support centers so overnight issues are worked while your office is closed. You get a named account contact.
You choose whether the agency absorbs the processing fee, passes it to the renter as a service fee, or splits it. Card, ACH and e-check in the US, Interac and pre-authorized debit in Canada. The processing rate is stated in your written quote.
Bring the list of every space you rent out. A 45-minute working demo against your own facilities, your own fee schedule and your own approval rules. No slides.