Platform · Program and class registration
Program, class and camp registration on the same platform as your rooms.
Seasons, sessions, waitlists, household accounts, payment plans and fee assistance. The registration your recreation team runs and the rooms those programs occupy sit in one system, so a class and a private rental cannot claim the same space.
For recreation departments, community centers, aquatics, senior programs and school-break camps.
What this business area covers
- Registers
- Classes, courses, camps, clinics, leagues, aquatics, senior and youth programs
- Seasons
- Season and session structures, early-bird windows, resident priority periods
- Accounts
- Household accounts, dependants, medical and consent forms, e-signed waivers
- Money
- Payment plans, fee assistance, prorating, transfers, credits and refunds
- Structure
- Seasons, sessions and drop-in
- Capacity
- Limits, waitlists and automatic promotion
- Money
- Payment plans, fee assistance, credits
- Records
- One household account across the city
What it registers
The season the way your team actually builds it.
Registration is not a shopping cart. It is a season plan with capacity, prerequisites, staffing and a room behind every session, and it has to survive the morning registration opens.
- 01
Seasons and sessions
Build a season once with its sessions, dates, capacities and instructors, publish it to the portal, and roll it forward next year with the exceptions worked rather than the whole thing rebuilt.
- 02
Resident priority and early-bird windows
Open registration to residents first, then to non-residents, with the boundary test applied automatically rather than by a staff member checking addresses.
- 03
Waitlists that move
When a place opens the next household is offered it automatically, with a stated window to accept before it passes on.
- 04
The room behind the program
Every session holds the space it runs in, so a program and a facility rental cannot double-book, and a room closure shows up as a program conflict.
What it handles for your staff
The administration that eats a season.
Cardinia Shire Council
Five business areas were consolidated onto one platform, with resident self-service rising month on month after go-live and staff hours redirected off booking and registration administration.
- Household accounts. One account per household with dependants, emergency contacts, consent forms and medical notes carried forward, so a parent does not re-enter a child's details every season.
- Waivers and consent. E-signed liability waivers with parent or guardian consent where a participant is a minor, held against the registration rather than in a filing cabinet.
- Payment plans and fee assistance. Instalments on a schedule you set, and a fee assistance or scholarship route that applies your own eligibility policy without publishing who received it.
- Transfers, credits and refunds. Move a participant between sessions, prorate a late join, issue a credit or a refund with the reason recorded, and have all of it reconcile to your general ledger.
- Prerequisites and age rules. Swim level, age at start date, membership status or prior-season completion checked at registration rather than discovered on the first day.
- Rosters and attendance. Class lists, attendance, instructor assignments and the medical notes an instructor is allowed to see, generated from the registration.
Questions
Asked on most calls.
If your panel needs an answer that is not here, send the question and we will publish it.
Can residents pay in instalments?
Yes. You set the plan, the schedule and which programs allow it. The balance and the schedule are visible in the household account, and outstanding amounts appear on your revenue reports rather than being tracked separately.
How does fee assistance work without exposing who applied?
Eligibility is applied to the household account and the discount flows through pricing. Staff see the assistance in the account, and your public reporting shows subsidy by program tier rather than by household.
Can we run drop-in as well as registered programs?
Yes. Drop-in, punch passes and memberships work alongside registered sessions, with the same customer record and the same point of sale.
Bring this business area to the demo.
Forty-five minutes against your own facilities, your own fee schedule and your own approval rules. No slides.