Platform · Resident portal and accessibility
Your domain, your brand, and a portal a resident can actually finish.
The pages residents use are the pages that have to conform to ADA Title II. Ours are built to WCAG 2.1 Level AA, keyboard operable, screen reader tested, and we will give your ADA coordinator a conformance report to file.
The confirmation email, the invoice, the permit PDF and the mobile view are all in scope, and all covered.
What the resident gets
- Find
- Browse by location, capacity, amenities or date, on your own domain
- See
- Real-time availability with the rate class they qualify for and the conditions that apply
- Apply
- One household account, e-signed waivers, documents uploaded once and carried forward
- Track
- Application status, outstanding requirements, invoices and the issued permit
- Standard
- WCAG 2.1 Level AA
- Evidence
- Conformance report for your purchasing file
- Branding
- Your domain, your identity, not ours
- Devices
- Any device, at any hour, no app to install
Why this is a compliance page, not a design page
ADA Title II applies to the booking page, not just your website.
The Department of Justice rule requires state and local government web content and mobile applications to meet WCAG 2.1 Level AA. A resident reservation and registration portal is squarely in scope. If your current vendor cannot produce a conformance report for the pages residents actually use, that exposure sits with your agency, not with them.
- Keyboard and screen reader operation. Every booking, registration and payment path completable without a mouse and tested with screen reader software.
- Contrast and text sizing. AA contrast ratios throughout, resizable to 200% without loss of content or function, and no meaning carried by color alone.
- Forms that announce their errors. Labels, instructions and validation messages exposed to assistive technology rather than shown only as a red outline.
- Documents residents receive. Permits, invoices, receipts and confirmations generated as tagged, accessible PDFs.
- A named contact and a remediation commitment. A route for a resident or your ADA coordinator to report a barrier, with stated response times.
- Canada. AODA in Ontario and the Accessible Canada Act are addressed by the same WCAG 2.1 AA conformance work.
The compliance dates
Both were extended by one year in April 2026. Neither is far away.
The Department of Justice published an interim final rule on April 20, 2026 moving both compliance dates back twelve months. The WCAG 2.1 AA standard itself did not change.
| Entity | Compliance date | What it covers |
|---|---|---|
| Public entities with a total population of 50,000 or more | April 26, 2027 | Most cities, counties and urban library systems. Extended from April 24, 2026. |
| Public entities under 50,000, and any special district government | April 26, 2028 | Smaller municipalities and every independent park and recreation district regardless of size. Extended from April 26, 2027. |
Dates verified against the Department of Justice interim final rule published April 20, 2026. We state them here because several vendors in this category still publish the superseded 2026 date.
Ask us for the conformance report before you shortlist.
We will send the accessibility conformance report for the resident portal, our WCAG 2.1 AA statement and a named accessibility contact.